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Utility Collections

We help recover past due customer accounts and get them paid in full!

The process of collecting debts can be challenging for a utility company.  While customers certainly need the services that you provide, there’s also a real need for you to be paid for services you provide.  When customers don’t pay, it’s important that the utility company has an efficient collection process in place.  Southwest Recovery Services is a collection agency helping utility companies collect on their past due customer debts.  With Southwest Recovery’s help, utility companies can provide great customer services while effectively managing a competent collection process without adding unnecessary staffing or expense. 

Our job is to provide accounts receivable recovery for utility providers across the country, and do so in a manner that is best suited for the needs of our clients. Our team can provide services that enhance the practices that are already in place or can serve as the entire internal collections department. By providing the services that our clients need, we seek to streamline the process of collections and make it more efficient for all of the utility companies with which we work.

Working With Different Markets

Our experience working in the utility industry means we understand that not all utility companies are the same. We have unique collection strategies available that help utility companies both large and small, and we have experience working in regulated, deregulated, and municipal markets. We do not believe in a one-size-fits all model, and make it our business to help you with yours as it exists today.  By individualizing our service, we can help companies with their collections processes and allow them a chance to collect on past-due accounts in a manner that best serves their interests.

Preserving Customer Relations

Southwest Recovery Services also understands that part of the collections process is maintaining your relationship with your customers.  It’s always better for a company when positive customer interactions happen, and we understand that any actions on our end have reflections on you. That’s why we make sure to preserve positive customer experiences whenever possible and to abide by federal and state regulations.  Our job is to help you to collect what you are owed, not to cause distress in your customers by acting unprofessional or by using strong-arm tactics.  By acting professionally, we can help you to keep a spotless public  reputation while helping you to collect the money you are owed.

Utility companies have many options when it comes to dealing with collections issues. If you are looking for a way to preserve your reputation while still dealing with such issues efficiently, be sure to consider Southwest Recovery Services.  By specializing in the utility industry, we can provide a service that no one else can match. Make sure you rely on the people who are able to fulfill your needs and understand your industry.  Southwest Recovery Services is here to help you.