Debt RecoveryWe offer nationwide contingency debt recovery services.
Every case we receive is unique. Therefore, at Southwest Recovery, we customize our process to your unique situation. With that being said, a lot of our clients have never worked with a collection agency before and we are frequently asked how does it work? Below is an outline to show our typical process for debt recovery.
Step 1: Fill out our contact form
This form is located on our website under the contact us tab. You will pick the appropriate Southwest Recovery location and fill out the needed information. Once we receive this, a member of our sales department will reach out to you.
Step 2: Enter into our service agreement
This will give us permission to access the agent in order to collect the money and gives you an agreement in writing that Southwest recovery will give you the money you are owed minus our contingency fee.
Step 3: Get access to our secure client portal
You will receive access to our
firewall protected portal by a member of our team. The first thing we recommend you do is upload supporting documents onto the portal. This will allow Southwest Recovery to begin the collection process. Your case manager will go over exactly what documents are needed, but may included a signed agreement from the parties involved, invoice statements and any partial payments received.
Once the documents are uploaded, Southwest Recovery will start to work their magic. While we are working, the portal will give you 24-7 access to all your cases. You’ll be able to check the status of these cases and upload any new cases you might have.
Step 4: Data Scrub
Our next step is to dive into the business or individual that owes you money. We will check things like if they have filed for bankruptcy, see if their tax files are up to date, see if they have notices of past late
pay, pull their credit information to see their financial situation, and look for their current address, phone number, and email address.
Step 5: Contact Them
Our team will then generate letters by text, email
and paper mail and call the business or individual to collect the debt. When we reach out, we always keep it professional, ensuring we maintain the reputation of who is trying to collect the money. Southwest Recovery will try to find out what is stopping them from paying and work towards a resolution.
Step 6: Report to Credit Bureau
If the business or individual does not pay within 30 days of us contacting them, we will report it to the credit bureau.
Step 7: Receive Payment
Once we receive payment, we address the Credit Bureau and advise them we have received the money. The payment will be collected from us and deposited into Southwest Recovery’s account. Then at the end of the month, we will send you a check for the money collected minus our fee.