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I just wanted to put in writing a THANK YOU for all that Ken Jones with your company did for us. This was not the normal type of collection that was simply a past due account.
Mr. Jones kept in contact with us thru the whole process and when it came time to go to court he was there every step of the way. We would not have gotten the monies back on this check had it not been for you and Ken Jones.
I am very grateful as this was a very complicated collection. I’m the one that made the mistake so it was very personal for me. I truly never thought we would see any monies on this collection and you came through.
I would not hesitate to refer your company as being professional and getting results.
Thanks for all you did.
As I told you from the beginning this is a new process for us and I am learning as we go. Our corporate office uses another collection agency collection agency. They have advised me that the collection company fee is added onto the debt that is collected from the past customer. Is it possible that your company can do that?
We have positive feedback from owners who have received money however they are not very understanding with the fee they forfeit in the process. Please advise.
By then I was very nervous and agitated as$1300 is a lot of money and I was worried about my credit rating. No one seemed to care or even believe that I had not received any bills other than the first one and I felt I was being improperly billed. I then received a call from someone stating they were the owner of SRS and that he was not happy with how his agent had responded to my requests and statements and that he was going to look over the information and get back to me. I did not know what to think, perhaps they were playing bad cop good cop? Anyway he left me his number and I returned his call. He told me he would look over my claims and account and have his insurance expert look over my bill to determine what would be an appropriate payment rather than the $1317 original bill and get back to me. He was true to his word. The next day his insurance expert called me and asked if I could live with a bill that was approximately what my insurance company would have paid the testing laboratory. We agreed and I paid the reduced amount.
In closing, I wanted to thank Southwest Recovery Services for the fair treatment and excellent services they provided to me as the debtor. I never expected to be treated with such respect and receive the help I received from a debt collection agency.
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