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Debt Collectors Are True Professionals

In late 2012 the Consumer Protection Bureau, the leading authority and website on consumer complaints in the United States, began accepting complaints about credit reporting, giving consumers individual-level complaint assistance for the first time at the federal...

Winning with Kindness

When I started in the collection industry in 1994 I had received my on the job training as a front line credit/collection clerk for a nationwide furniture company. As an impressionable 20 year old, I was all ears whenever I could over hear James Ryan,  who was the...